Freshsales Review: Features, Pricing, and User Experience

Freshsales is a robust CRM software that revolutionizes the way businesses manage customer relationships. With its cutting-edge features and intuitive interface, Freshsales has garnered recognition as a leading solution in the industry. In this Freshsales review, we will explore the various aspects of the software, from its user-friendly interface to its contact and lead management capabilities, sales pipeline management, email tracking and automation, phone integration and call recording, reporting and analytics, as well as its integrations and marketplace. By the end of this article, you’ll have a comprehensive understanding of Freshsales and its suitability for your CRM needs.

Freshsales review
Freshsales pricing 
Freshsales features
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Freshsales key features

  • Contact Management

Freshsales provides a centralized platform to manage and organize all customer and lead information. It allows users to store and track contacts, view their activities, and maintain a comprehensive customer database.

  • Lead Management

Freshsales offers robust lead management capabilities, enabling businesses to capture, nurture, and convert leads effectively. Users can track lead sources, assign ownership, and prioritize leads based on lead scoring and qualification criteria.

  • Sales Pipeline Management

Freshsales provides a visual representation of the sales pipeline, allowing users to track deals, monitor progress, and forecast revenue. It enables users to easily manage and move deals through different stages, ensuring visibility and control over the sales process.

  • Email Integration

Freshsales seamlessly integrates with popular email providers, enabling users to manage their email communication within the CRM platform. It allows for two-way email sync, email tracking, and the ability to send personalized emails directly from Freshsales.

  • Mobile App

Freshsales offers a mobile app that allows users to access their CRM data on the go. The app enables users to view and update customer information, manage tasks and appointments, track deals, and collaborate with team members, ensuring productivity even when away from the desk.

  • Workflow Automation

Freshsales provides workflow automation capabilities to streamline repetitive tasks and ensure consistency in sales processes. Users can automate actions such as lead assignment, email notifications, and task creation based on predefined triggers and conditions.

  • Integrations and Marketplace

Freshsales integrates with popular third-party tools and applications, allowing users to connect and sync data across different platforms. It offers integrations with email marketing, customer support, analytics, and collaboration tools, among others. The Freshsales marketplace also provides additional extensions and apps to extend the functionality of the CRM.

  • Phone Integration and Call Recording

Freshsales seamlessly integrates with phone systems, enabling users to make and receive calls directly from the CRM platform. It offers click-to-call functionality, call logging, and call recording, providing a complete record of customer interactions.

  • Territory Management

Freshsales offers territory management features that allow businesses to define and assign territories to their sales teams. This helps ensure effective distribution of leads and accounts, enabling teams to focus on specific regions or customer segments.

User Interface and Ease of Use

Freshsales offers an intuitive user interface and user-friendly features, ensuring easy navigation and adoption of the CRM software. The dashboard provides a clear overview, while customizable views and layouts allow users to personalize their workspace. The mobile app enables on-the-go access. Freshsales also provides training resources and responsive customer support for assistance. Overall, Freshsales prioritizes simplicity and usability for a positive user experience.

Reporting and Analytics

Freshsales offers robust reporting and analytics capabilities to empower businesses with data-driven insights. The software provides a wide range of pre-built and customizable reports, enabling users to analyze various aspects of their sales performance. From tracking key metrics to visualizing trends and patterns, these reports help businesses gain a deeper understanding of their sales processes. Interactive dashboards present data in a visually appealing and easily digestible format, allowing for quick and informed decision-making. Freshsales also offers sales performance tracking and forecasting, equipping businesses with the tools they need to measure success and plan for the future. Pipeline analysis further enhances decision-making by identifying areas for improvement and optimizing sales strategies.

Integrations and Marketplace

Freshsales seamlessly integrates with popular tools and apps, expanding its functionality and enhancing user experience. The software offers a wide range of integrations, ensuring compatibility with existing software and systems. Whether it’s integrating with email providers, productivity tools, or marketing automation platforms, Freshsales simplifies workflows and centralizes data for a cohesive user experience. Moreover, Freshsales provides developer resources and a CRM API, enabling businesses to customize and tailor the software to their specific needs. The app marketplace offers additional extensions and integrations, allowing businesses to extend the functionality of Freshsales further. With the option for custom integrations and workflows, businesses can create a bespoke CRM experience that aligns perfectly with their unique requirements.


  • Intuitive user interface and ease of use
  • Efficient contact and lead management capabilities
  • Streamlined sales pipeline management
  • Seamless integration of email communication
  • Click-to-call functionality and call recording
  • Robust reporting and analytics features
  • Extensive integration options and customizable workflows


  • Limited third-party integrations compared to some competitors
  • Advanced reporting and analytics features may require additional customization

Freshsales Pricing

Freshsales offers different pricing plans to cater to the needs of businesses of varying sizes and requirements. Here are the main pricing tiers:

  • Sprout: The Sprout plan is the free version of Freshsales and is suitable for small businesses or those looking to explore the basic functionalities of the software. It includes features such as contact management, deal management, lead scoring, and email integration.
  • Blossom: The Blossom plan starts at $19 per user per month (billed annually) and is ideal for small businesses looking to streamline their sales processes. It includes all the features in the Sprout plan, along with additional capabilities like advanced contact management, custom fields, basic reporting, and integration with popular apps.
  • Garden: The Garden plan starts at $35 per user per month (billed annually) and is designed for growing businesses that require more advanced sales and marketing functionalities. It includes all the features in the Blossom plan, as well as lead assignment rules, advanced reporting, territories, and website visitor tracking.
  • Estate: The Estate plan starts at $65 per user per month (billed annually) and is suitable for larger organizations with more complex sales operations. It includes all the features in the Garden plan, along with additional capabilities like advanced lead scoring, multiple pipelines, auto-profile enrichment, and custom roles.
  • Forest: The Forest plan is the most comprehensive plan offered by Freshsales, and the pricing is available upon request. It is designed for enterprise-level businesses with extensive sales and marketing requirements. The Forest plan includes all the features in the Estate plan, along with advanced customization options, IP whitelisting, dedicated account management, and API rate limits. Start free trial here


Freshsales is a comprehensive CRM software that offers a wide range of features designed to streamline and optimize sales processes. With its user-friendly interface, efficient contact and lead management capabilities, comprehensive sales pipeline tracking, email tracking and automation, phone integration and call recording, as well as robust reporting and analytics features, Freshsales provides businesses with the tools they need to drive sales growth and foster meaningful customer relationships. While it may have some limitations in terms of third-party integrations, Freshsales remains a reliable and versatile CRM solution suitable for businesses of all sizes. If you’re looking for an intuitive and feature-rich CRM software, Freshsales is definitely worth considering to streamline and elevate your sales efforts.